General Terms and Conditions.
1. Booking & payments system – We reserve the right to refuse a booking or to make changes to advertised prices until the point of confirmation of your venture. A non- refundable deposit is required on booking to confirm your booking which is expected to be paid after one week of enquiry. If a deposit is taken the deposit will be in the region of £20 per person down the discretion of The Edge Adventure. Full payment is due within 2 weeks prior to commencement of your venture or unless stated otherwise. You will be allotted 3 weeks before your arrival to make changes to numbers of participants, however after this date given you will be charged on the final number. If there are additional numbers on the day then full payment will be needed on the day of activities, unless otherwise stated.
2. Cancellations by The Edge Adventure- Due to the very nature of the outdoor environment means that the weather and other unforeseen circumstances can often determine that some activities are not possible on the day. Examples of possible hindrance may be too much snow / wind/rain. Any changes we are forced to make due to these or similar circumstances will be based on ensuring your safety and providing you with a quality outdoor experience. We will inform you as soon as we have made an assessment that such a change is necessary so we can discuss /arrange suitably comparable alternative activities/venue for your day/event/course. We will always endeavor to ensure that the group will have an alternative activity and not lose out on a session
3. Cancellations/Postponements by the organization- All Cancellations made by the organizer must be made in writing and sent to The Edge. If you wish to postpone you day/camp/residential then all payment schedules will move accordingly. Please be aware that postponing may not always be feasible, activities and accommodation may be unavailable. You deposit will only be valid for twelve months.
Cancellation Payment Schedules
More than 14 weeks prior to the start date Loss of deposit only
Between 10 & 12 weeks prior to the start date 35% of the total cost + Deposit
Between 6 & 8 weeks prior to the start date 60% of the total cost + Deposit
Within 4 weeks of start date or during the event Full payment is due
Refund policy:
We understand situations arise when you may need to cancel or reschedule your appointment. To do so, we request you notify us at least 24 hours in advance.
Cancellations or rescheduling requests made less than 24 hours before your appointment will not be refunded. All bookings or changes prior to this will be refunded .No-shows without prior notification will lose their deposit and or payment.
We appreciate your understanding and cooperation with this policy, as it helps us maintain efficient scheduling and service quality for all our customers. In case of emergencies or unforeseen circumstances, please contact us directly to discuss your situation. We may be able to waive the deposit cancellation fee at our discretion.
4. Insurance/ Personal-
4.1. The Edge Adventure is insured for five million sterling pounds
4.2. The Edge Adventure recommends that you take out insurance cover for your own personal belongings and accepts no liability for lost/damaged personal belongings.
4.3. The Edge Adventure reminds clients that our activities tend to contain an element of physical activity and that any physical activity can be strenuous. We suggest that any person who has a medical condition that may be aggravated by participating in a physical activity seeks professional medical advice before doing so.
4.4. If pregnant we can only supply information on which activities that hold the least amount risk. However ultimately the decision is down to the participant and we urge participants to seek medical advice from a professional
4.5. The Edge Adventure aims to operate to the highest health and safety levels, however, we remind participants that running programs in the outdoors presents an element of risk and we accept no liability for any injury or accident that may occur outside the categories of instructor negligence or structural failure of facilities constructed by The Edge Adventure.
5. Consent and Medical Forms- All organisations are expects to retain information on each participants and inform The Edge on any critical medial needs. You will be provided a medical sheet to be filled out and then given back to The Edge for confidential use. The organisation will also be provided with an individual consent form to which parents/carers/legal guardians are expects to fill out the information and returned back to The Edge Adventure.
6. Behaviour- The Edge Adventure reserves the right to remove any individual off activities if deemed a danger to themselves, the instructor or to others. Failure of controlling participants will result in a request to leave site.
7. Instructors- The Edge adventure instructors are expected to deliver the safety and supervision of participants on activity sessions. We do not offer pastoral care to organisations who are camp/residential. It is up to the organisation to provide adequate leaders and staffing to ensure the care and safety of participants outside activity hours. Group Leaders/teachers/support staff are expected to be involved with activities and ensuring that special needs and requirements are met.
8.
Further Details.
1. Payment, and Safety Policy.
1.1 Booking & Payment: To secure your booking, full payment or an agreed deposit must be paid at the time of booking.
1.2 Safety First: While we make every effort to operate scheduled activities, we reserve the right to alter or adjust schedules due to adverse weather or safety considerations, which remain our primary priority.
1.3 Customer Requests to Amend: Bookings cannot be cancelled, amended, or rescheduled by the customer based on forecasts or anticipation of bad weather. If you request a change of date, we will endeavour to accommodate you where capacity allows, but this cannot be guaranteed.
1.4 Refunds & Experience Discretion: Where an activity can safely proceed as determined by our staff, no refunds or date transfers will be granted due to customer preference, inclement weather, or perceived impact on enjoyment.
1.5 Operator Cancellations: In the unlikely event that we must cancel an activity entirely due to severe or unsafe weather conditions, you will be offered the choice of rescheduling to an alternative date or receiving a full refund.
1. Payment, Weather & Safety Policy
- 1.1 Booking & Payment: To secure your booking, full payment or an agreed deposit must be paid at the time of booking.
- 1.2 Safety First: While we make every effort to operate scheduled activities, we reserve the right to alter or adjust schedules due to adverse weather or safety considerations, which remain our primary priority.
- 1.3 Customer Requests to Amend: Bookings cannot be cancelled, amended, or rescheduled by the customer based on forecasts or anticipation of bad weather. If you request a change of date, we will endeavor to accommodate you where capacity allows, but this cannot be guaranteed.
- 1.4 Refunds & Experience Discretion: Where an activity can safely proceed as determined by our staff, no refunds or date transfers will be granted due to customer preference, inclement weather, or perceived impact on enjoyment.
- 1.5 Operator Cancellations: In the event that we must cancel an activity entirely due to severe or unsafe weather conditions, you will be offered the choice of rescheduling to an alternative date or receiving a full refund.
2. Arrival & Timeliness
- 2.1 Arrival Time: Participants must arrive at the designated meeting point at least 15 minutes prior to the scheduled start time to allow for check-in, safety briefings, and equipment preparation.
- 2.2 Late Arrivals: Late arrival may result in a shortened session or, where missing the safety briefing prevents safe participation, forfeiture of the booking without a refund. We cannot delay sessions for latecomers out of respect for other scheduled participants.
3. Customer Cancellations & Transfers
- 3.1 Cancellation Notice: If you wish to cancel or amend your booking, you must notify us in writing via email. The following policy applies:
- More than 7 days' notice: Full refund (minus a standard administrative processing fee where applicable) or free date transfer.
- Between 48 hours and 7 days' notice: Free date transfer to an alternative date subject to availability; non-refundable.
- Less than 48 hours' notice: No refunds or date transfers will be permitted.
- 3.2 Group Size Adjustments: Reductions in participant numbers made within 48 hours of the scheduled activity date will not be eligible for partial refunds.
4. Health, Fitness & Behavior
- 4.1 Fitness to Participate: Participants must ensure they are physically fit and free from any medical condition that may impair their ability to safely join the activity. Any relevant medical conditions, injuries, or accessibility needs must be disclosed prior to the activity.
- 4.2 Alcohol & Drugs: We strictly prohibit participation while under the influence of alcohol or drugs. We reserve the right to refuse entry or cease activity for anyone deemed unfit to participate, with no refund or rescheduling offered.
- 4.3 Conduct: Abusive, unsafe, or disruptive behaviour towards staff, instructors, or other guests will result in immediate removal from the activity without entitlement to a refund.
5. Equipment & Personal Belongings
- 5.1 Equipment: All specialist safety gear provided must be used strictly in accordance with safety instructions. Damage caused by deliberate misuse or gross negligence may incur repair or replacement costs.
- 5.2 Personal Property: We accept no liability for loss, damage, or theft of personal property (including mobile devices, cameras, or clothing) brought onto the premises or taken onto activities.
Subject: Your Booking Confirmation & Important Information
Thank you for booking with us! We are looking forward to hosting your activity. Please review the important details below regarding your visit:
⏰ 1. Arrival Times & Punctuality
Please arrive 15 minutes before your scheduled start time. Sessions start promptly. Late arrivals may result in missing essential safety briefings, which could prevent you from taking part without entitlement to a refund.
☀️ 2. Weather & Safety Policy
- Safety First: We operate in most standard weather conditions, as safety is our top priority. On rare occasions, weather conditions may require us to adapt or modify activities.
- Weather Changes: Bookings cannot be cancelled or moved simply due to a forecast or expectation of bad weather. If you wish to request a date change, please contact us as early as possible—we will try our best to accommodate you, subject to availability.
- Refunds: If our team determines that conditions are safe to proceed, refunds will not be issued for non-attendance or because you feel the weather may reduce your enjoyment.
- If We Cancel: If we are forced to cancel your session due to unsafe conditions, we will offer you a full refund or transfer your booking to another available date.
⚠️ 3. Health, Fitness & Alcohol Policy
- Please inform us in advance if anyone in your group has a medical condition or accessibility requirement we should know about.
- For everyone's safety, a strict zero-tolerance policy applies to alcohol or drug consumption before or during activities. Refusal of entry on these grounds is non-refundable.
🎒 4. Personal Belongings & Gear
Please ensure you dress appropriately for the weather and activity. We recommend leaving valuables at home, as we cannot accept responsibility for loss or damage to personal items during your visit.
If you have any questions prior to your arrival, feel free to reply directly to this email.
We look forward to seeing you soon!